Overview
This Privacy Policy explains how Obex collects, uses, stores, and shares information when you use our mobile applications on iOS and Android, our website at obex.so, and related services (collectively, the "Service").
By using Obex, you acknowledge and consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of the Service.
Information We Collect
We collect information you provide directly when you create an account, complete onboarding, use community features, or contact support.
We also collect certain technical and usage data automatically to operate, protect, and improve the Service.
- Account and profile data: your name, email address, age, profile preferences, and sign-in provider identifiers (such as Google or Apple sign-in tokens managed through our authentication provider, Clerk).
- Onboarding responses: answers you provide during setup, including goals, symptoms you identify with, and usage patterns, which help us personalize your experience.
- Content you create: posts, comments, reactions, check-ins, journal entries (including mood ratings), activity feed items, and progress updates shared in community areas.
- Streak and progress data: your current streak, longest streak, relapse events, rank progression, and related recovery milestones.
- Device and app data: app version, device model, operating system, language, time zone, and basic diagnostics collected automatically.
- Subscription metadata: purchase state, renewal status, product identifier, and subscription expiry from our billing and paywall providers (Superwall, Apple App Store, and Google Play). We do not receive or store your full payment card numbers.
Device Permissions
Depending on which features you enable, Obex may request the following device permissions:
- Camera: used exclusively for the live selfie preview in Panic Button. Obex does not capture, store, or transmit camera images.
- Notifications: used to send reminders, streak updates, and accountability alerts you opt into.
- App Tracking Transparency (iOS): we may request ATT permission to measure the effectiveness of paid advertising campaigns. This identifier is used solely for ad attribution and is never shared for cross-app profiling.
- Screen Time / Device Activity (iOS): if you enable the Shield blocking feature, Obex uses Apple's Screen Time API to restrict access to apps and websites you choose to block. This data stays on your device and is not sent to our servers.
All permissions are optional. You can manage them in your iOS or Android device settings at any time, though disabling certain permissions may limit specific features.
How We Use Your Information
We use the information we collect to provide, maintain, and improve the Service, and to keep your account secure.
- Authenticate your identity and maintain secure account sessions via Clerk.
- Deliver core features including streak tracking, rank progression, journaling, and community interactions.
- Process and verify your subscription status and unlock paid features.
- Send service-related notifications such as account alerts, security notices, and billing updates.
- Personalize your experience based on your onboarding responses and usage patterns.
- Measure app performance, diagnose bugs, and improve reliability.
- Detect and prevent fraud, abuse, and violations of our Terms of Service.
- Comply with applicable legal obligations.
Community Content and Visibility
When you post in community areas of Obex, other users can see the content you share, including your display name and rank. Please avoid sharing sensitive personal information in public or shared spaces.
We moderate community content to enforce our safety and conduct rules. Content that violates our guidelines may be removed, and accounts responsible for repeated violations may be suspended.
Subscriptions and Purchases
Obex offers paid features through in-app purchases managed by the Apple App Store and Google Play. Billing is handled entirely by the platform linked to your device.
We receive subscription status metadata (such as whether your subscription is active and when it renews) from Superwall and the app stores to unlock premium features. We do not have access to your payment method details.
Refunds, cancellations, and renewal management are handled through your app store account settings and are subject to the respective platform's policies.
Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
If you request account deletion, we will delete or anonymize your personal data within 30 days, unless we are required to retain certain records for legal, tax, fraud-prevention, or security purposes.
Security
We use industry-standard technical and organizational safeguards to protect your personal information, including encrypted connections, secure authentication through Clerk, and access controls on our infrastructure.
No method of electronic transmission or storage is 100% secure. If we become aware of a data breach affecting your personal information, we will notify you and the relevant authorities as required by applicable law.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing.
- Delete your account through the app settings or by contacting support@obex.so.
- Request a copy of your personal data by emailing support@obex.so.
- Manage notification preferences and tracking permissions in the app or your device settings.
- Opt out of non-essential communications through in-app controls or email unsubscribe links.
We will respond to verified requests within 30 days, or sooner where required by applicable law.
Children’s Privacy
Obex is not intended for children under the age of 13 (or the minimum age required by applicable law in your jurisdiction). We do not knowingly collect personal information from children.
If you believe a child has created an account or provided personal information through Obex, please contact us at support@obex.so so we can investigate and delete the data promptly.
Changes to This Policy
We may update this Privacy Policy from time to time as the Service evolves. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you through the app or by email.
Your continued use of Obex after any changes take effect constitutes your acceptance of the updated policy.
Contact Us
Questions about this document can be sent to support@obex.so. Please include your account email and platform (iOS or Android) so we can help you faster.
This document applies to Obex and the Obex mobile applications and related services.