We’re here to help.
Email a real person on the Obex team. We read every message and reply within 1–2 business days.
What we help with
Pick the closest match
Billing & subscriptions
Refunds, renewals, restoring purchases, or cancellations.
Email usAccount & sign-in
Locked out, lost access, or trouble with Apple / Google / email.
Email usBugs & crashes
Streaks, sync, Panic Mode, or anything not working as expected.
Email usPrivacy & deletion
Delete your account or request a copy of your personal data.
Email usBefore you send
Five things to include
Including these saves a round-trip and lets us solve it in the first reply.
FAQ
Quick answers
How fast will I get a reply?
Usually within 1–2 business days. Billing or account verification issues that need platform confirmation can occasionally take longer — we’ll keep you updated either way.
How do I cancel my subscription?
Subscriptions are managed by the App Store or Google Play. Open your device’s subscription settings and cancel before the renewal date. If you need help, email us and we’ll walk you through it.
How do I restore purchases?
Open the Obex paywall and tap “Restore Purchases.” If your entitlement doesn’t return, email us with your platform and the email tied to your store account.
How do I delete my account?
Email support@obex.so from the address tied to your Obex account and ask us to delete it. We’ll confirm deletion within 30 days.
Is there phone or chat support?
Not yet. Email is the only support channel — it lets a real person on the Obex team read every message and reply with context.
Still stuck? Just write to us.
No ticket forms. No bots. One email and a person will reply.
Email support@obex.so