Need help with Obex?
Contact us for billing questions, subscription restores, account access problems, blocker issues, privacy requests, and general product support.
Contact support
Email support@obex.so and include your account email, device type, and a short description of the issue.
Response time
Usually within 2 business days.
Best contact
Use the same email tied to your Obex account when possible.
Billing and subscriptions
For subscription issues, include the platform you purchased on (Apple App Store or Google Play), the email tied to your Obex account, and a short description of the issue. Refunds and cancellation settings are handled through your app store account.
Account access
If you cannot sign in, tell us which sign-in method you used and any error message you see. We can help you recover access faster if you include your account email and device type.
Technical issues
For crashes, blockers not applying, Panic Mode issues, or syncing problems, send the app version, device model, iOS or Android version, and steps to reproduce the problem.
Account deletion and privacy requests
If you want to delete your account or request a copy of your data, email us from the address associated with your account so we can verify the request safely.